qq22 Privacy Policy

Types of Data We Collect

We collect the following information in order to provide effective service and create a secure environment—

1.1 — Information you provide directly

• To open an account — name, date of birth, contact phone number and email address
• A copy of your national ID card or passport for document verification
• Financial verification details during deposit / withdrawal transactions
• Communication records you provide when contacting customer service

1.2 — Technical information collected automatically

• IP address, browser type and operating system
• Device identifiers (Device ID)
• In-service game play records and financial transaction records
• Login and logout time records for the service
• Session Cookies and Analytics data

1.3 — Information received from third parties

• Transaction confirmations from payment platforms such as KBZPay, Wave Money, AYA Pay and CB Pay
• Information received from identity verification services (in accordance with applicable law)

Purpose of data collection

We use the information we collect only for the specific purposes listed below—

2.1 — Account management

Personal information is required to open a player account, carry out registration checks and manage secure access.

2.2 — Handling financial transactions

We handle the necessary information to verify player identity during deposit / withdrawal transactions and to prevent financial fraud. Transactions via KBZPay, Wave Money, AYA Pay and CB Pay are recorded.

2.3 — Customer service support

Your communication records are referenced to handle player inquiries, complaints and support requests through 24/7 Live Chat and Email.

2.4 — Legal compliance and security

We handle information to carry out the checks needed to create a fair gaming environment, prevent financial fraud and restrict players under 21 from participating.

2.5 — Service improvement and player experience

We use Analytics data to analyse play patterns, access records and preferences so the platform can be better tailored to player needs.

Data storage and protection

We strictly apply technical and organisational security measures to ensure that player personal information remains in a secure location—

3.1 — SSL encryption

SSL (Secure Socket Layer) encryption technology is used across the entire service to protect data transmitted between you and our servers from interception.

3.2 — Database security

Player information is stored in an encrypted database and can only be accessed by authorised staff. Access records are also monitored.

3.3 — Regular audits

Our security measures are regularly reviewed and any vulnerabilities are addressed immediately. In the event of a data breach, players will be notified without delay.

Data sharing policy

We do not sell, rent or share player personal information with third-party organisations — except in the limited circumstances below—

4.1 — Service contractors

We engage contractors — such as payment platforms and IT support companies — who act solely under our instructions and only to the extent needed to provide the service. They are required to sign our data protection agreement.

4.2 — Legal requirements

If a formal request is made by a law enforcement authority (police, court or relevant regulatory body), we will act in accordance with the law. Where this occurs, we will notify the player in advance unless prohibited by law.

4.3 — Business transfers

In the event of a company merger or acquisition, player information may be transferred to the succeeding entity. Should this occur, we will ensure that this policy continues to apply.

Cookies and tracking technology

5.1 — What Cookies are

A cookie is a small text file stored in your browser that helps the service recognise you automatically when you return.

5.2 — Types of cookies we use

• Session Cookies — To maintain your session while logged in (automatically cleared when you close the browser)
• Persistent Cookies — To remember your language, region and gameplay preferences
• Analytics Cookies — To collect usage data for improving our services
• Security Cookies — To prevent fraud and detect breaches

5.3 — Rejecting Cookies

You can reject cookies through your browser settings. However, please note that if you disable essential cookies, some services may not function properly.

Third-Party Services

Our platform includes third-party game providers, payment services and analytics tools—

• Payment platforms — We share transaction data with KBZPay, Wave Money, AYA Pay and CB Pay. Please read their privacy policies directly from them.
• Game providers — We share gameplay records with game providers, but personal contact information is not included.
• Analytics tools — We work with analytics services that analyse usage data and gameplay patterns to improve our services.

We encourage you to read the privacy policies of third-party services yourself, as they are not under our control.

Data Retention

We retain players' personal data until the purposes described in this policy have been fulfilled—

• Account data — Retained after account closure in accordance with legal requirements, and deleted once those requirements expire.
• Financial transaction records — Retained for the period required under applicable financial laws.
• Customer service records — Deleted 2 years after the matter is resolved.
• Analytics data — May be retained for an extended period in anonymised form.

If a player requests deletion of their personal data, we will delete it after any legally required retention periods have expired.

Player Rights

Every qq22 player has the following rights regarding their personal data—

To exercise any of the rights listed above, contact us at [email protected]. We will respond within 30 days.

Minors Under 18

The qq22 platform is for adults aged 21+ only. We do not knowingly collect personal data from children under 18.

If you become aware that a child has provided us with personal data, please notify us immediately at [email protected] — we will delete that data right away. Parents and guardians are encouraged to monitor their children's online activities.

Policy Changes

We reserve the right to update this privacy policy from time to time. When changes occur—

• The revision date on this page will be updated.
• Players will be notified of significant changes by email or platform notification.
• Changes take effect from the date shown on this page.

Continued use of our services after any changes will be taken as acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy, requests to exercise your data rights, or complaints, you can reach us through the following—

• Email: [email protected]
• Live Chat: Contact us 24/7 via Live Chat in the app

We take the protection of your personal information seriously and strive to respond quickly and effectively.